HR Tech / AI Automation

HR Bot for Employees:
Communications Automation

How a company with a large staff freed HR and accounting from 70% of typical questions by implementing a smart AI assistant in Telegram.

Challenge

task_alt

A company with a large staff on outstaffing received dozens of identical questions daily: when will the salary arrive, how to process vacation, what to do with sick leave, where to download a certificate.

All of this fell on HR and accounting — real people who spent time on answers instead of their main work.

Key Pain Points

warning
For Staff

  • Questions 10x per day
  • Scattered channels (email, messengers)
  • Routine instead of complex tasks

help_outline
For Employees

  • Unclear who to ask
  • Waiting hours for response
  • Complex instructions get lost
Chat 1 Chat 2 Chat 3 Chat 4

Solution: AI Assistant 24/7

A Telegram bot based on LLM was developed, trained on the company's entire internal knowledge base.

psychology

RAG Intelligence

The bot knows all regulations and answers accurately based on the company's knowledge base.

smart_toy

Telegram Interface

Access from anywhere without installation.

update

24/7 Availability

Instant answers on weekends, holidays, and nighttime.

Project KPIs Key Metrics

-0%

Reduction in HR
routine workload

0 sec

Average response
wait time

0%

Accuracy on
corporate database

Knowledge base covers:

account_balance_wallet
Salary
Calculation, payments, taxes
flight_takeoff
Vacation
Processing, days, vacation pay
medical_services
Sick Leave
Limits, processing procedure
description
Documents
Certificates, applications
meeting_room
Dismissal
Timelines, calculations, procedure
receipt_long
Taxes
Income tax, contributions, deductions

Three-Level Response Logic

1

Exact Answer

Instant answer based on approved regulations.

2

Related Topic

If the question is similar, the bot offers clarifying information.

3

Human-in-the-loop

Auto-transfer to a manager with full question context.

Implementation Results

business
business

For the Company

  • bolt 3-second response anytime
  • security No inquiry is lost
  • insights Automatic KB gap analytics
  • hub Single entry point for all inquiries
groups
groups

For Employees

  • bolt 3-second response anytime
  • my_location No need to find the right specialist
  • menu_book All instructions always at hand
  • mood Friendly communication format

Want the same results?

System development and launch time — from 2 weeks. We adapt the knowledge base to your company's specifics.

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