SLA & Support
We stand behind the reliability of our AI systems. Our Service Level Agreement (SLA) ensures that your business-critical automations remain operational and optimized for the highest accuracy.
| Metric | Standard Tier | Enterprise Tier |
|---|---|---|
| Orchestration Uptime | 99.5% | 99.9% |
| Support Response Time | 24 Hours | 4 Hours |
| Agent Drift Monitoring | Weekly | Real-time (Automated) |
| Emergency Fixes | Next business day | Priority 24/7 |
Continuous Optimization
Artificial Intelligence is not "set and forget." Models evolve, and prompts can lose efficacy over time (Prompt Drift). Our SLA includes proactive fine-tuning of your agents to maintain peak performance and handle new types of queries as your business grows.